Frequently Asked Questions
Everything you need to know about your mission with Shop NASA.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days. International missions may take 10-15 business days depending on customs clearance and destination.
Can I return or exchange my gear?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to qualify for a refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my package?
Once your order launches from our warehouse, you will receive an email with a tracking number and a link to monitor its trajectory to your doorstep.
Are your products officially licensed?
All merchandise featuring NASA imagery and logos follows official agency guidelines to ensure authenticity and high-quality standards for our supporters.
Do you offer international shipping?
We ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes upon arrival in the destination country.